On-Demand Services

We offer an on-demand service for our clients who prefer to purchase service and support hours in advance at a bulk rate. These service hours can be used as you see fit during normal business hours. Here’s how the on-demand service works for you:

• You are charged for on-site time only, not for normal travel time
• Priority time is billed in 6-minute increments, at a 30-minute minimum
• Phone and remote support is billed at a block rate, with a 15-minute minimum
• You will receive an audited block statement detailing how your hours were utilized
• As an ASA Priority Customer, you will receive assistance within 2 hours for a down server, and 4 hours for a down user

If our on-demand services fit your network needs, sign up today by calling (972) 612-1690 or contacting us online.